Cancellation requests should be made by written to PURE MOROCCO, by fax or email.

If you cancel your arrangements, you may be entitled to a partial refund, our standard fees will apply as may be outlined on your receipt or booking confirmation. We need to receive from you your original voucher before any applicable refund can be considered. If you decide to cancel arrangements before the balance due date, the following scale of charges will be applied:

More than 40 days: 10% deposit retained + (any transaction fee engaged)
More than 30 days 25% of booking total charged
More than 15 days: 50% of booking total charged
More than 08 days: 75% of booking total charged
7 days or less: 100% of booking total charged

No refunds are possible in the case of a no show for an existing reservation.

Refunds will only be paid to you once we have received the funds back from the Supplier(s), like hotels, transport companies.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine yours needs and to ensure that tours remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to anything that could disturb the tours.