PURE MOROCCO NOTICES, TERMS AND CONDITIONS
We are PURE MOROCCO; based in Morocco, and registered as travel and Tourism Company, with license number 4D/14, delivered by Moroccan Ministry of Tourism.

We look forward to the opportunity to act as your tour agent for your tours and travel needs. These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you purchase travel related services through “puremoroccotours.com” web site, in addition to your obligations as a customer. The terms “we”, “us”, “our” and “PMT” refer to PURE MOROCCO. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services

Our Responsibility:

PURE MOROCCO is acting as intermediary or a “Tour Booking Agent” for some products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, etc.). PMT shall not be responsible for any wrongful or negligent acts, omissions, or failure to act of any suppliers such as those of overland, air and water transportation, sightseeing excursions, cruise/hotel accommodations, or of any third party not directly owned or operated by PMT. By utilizing the travel services of the suppliers, you agree that you will look to such suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither PMT nor any representative of PMT shall be liable.

Without limitation, PMT does not endorse any liability about injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from – but not limited to – acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes of other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of PMT. Nor is PMT responsible for the theft or loss of your valuable items due to your negligence.

To Secure your Booking:

To secure your booking, a deposit is required for each order made trough PMT web site, or by wire transfer or by credit card payment.

Acceptance of the Agreement:

This Agreement constitues the unique and entire contract between the Customer/Traveler and PMT. By confirming your tour and paying the deposit or total payment, you confirm that you did read and accepted all terms and conditions of your tour booking and agree to abide by them.

Amendments by the Client:

Your request for booking changes and amendments should be sent to PURE MOROCCO Customer Care Team who will handle your request.

  • PMT does not charge a fee to amend or change the dates of an existing booking, if your change request is received by PMT Customer Care more than seven (14) days ahead of your travel date.
  • If you request a date change between forteen (14) days and seven (7) days of your confirmed travel date, PMT will try to honor your request subject to availability and acceptance of third-parties acceptance; however changes made less of 7 days from your original travel date may be subject to an additional fee.
  • All other date-change requests and amendments are subject to availability by our suppliers and/or service providers; PMT cannot guarantee the success of any change request.

Payment Policy:

To book any tour and/or travel package, please inform your travel consultant as  soon as possible. To Secure your booking, PMT should receive the fixed deposit according to each tour (minimum deposit is fixed to 25%).

Cancellation:
Cancellation fees can apply for canceling a confirmed booking with PMT, as mentioned below. You will be notified via email or phone of the total cancellation fee upon canceling your booking.

If you cancel more than 31 days before your arrival date, 5% of the deposit paid will be charged as transaction and bank fee.

After this date, the following scale of charges will be applied:

  • Between 30 and 21 days in advance of your arrival date: 25% cancellation fee.
  • Between 20 and 15 days in advance of your arrival date: 50% cancellation fee.
  • Between 14 and 7 days in advance of your arrival date: 50% cancellation fee.
  • Within 6 days of your arrival date: 100% of the entire due amount will be charged.
  • No refunds are possible in the case of a no show and/or after the tours start.
The cancellation of Flight, Boat and Train tickets are subject to the terms and policy of airlines, train and ferry companies. The cancellation fee will be advised at the time of your cancellation.

Refund Policy:
We refund all confirmed bookings cancelled at least 31 days before the arrival date. A 5% of the deposit paid will be charged as transaction and bank fee.

Accommodation:
Packages with accommodation are based as a default on two persons sharing a double room. For Single Occupancy Rooms, a single supplement is applied. Hotels in the itineraries are listed as an indication of quality and rooms may be reserved at a similar hotel category .

Special Requests:
Any special inquiry and/or preferences should be indicated to the Travel Consultant in charge at the time of booking. We will do our utmost to satisfy such special request. PMT don’t guarantee the satisfaction of any special request not being part of the contract, and can not be responsable if the request id not fulfill.

Children Policy:
0 – 01.99 Free of Charge
2 – 11.99 get up to 50% discount of tour price
12+ pay full tour price as per adult person

Tipping:
Tipping is a voluntary act on the part of the customer. Tipping is the means by which to acknolwedge good service.

Please keep in mind that those who provide service are often dependent on tip income and generally are grateful for any tips received, especially when prompt and exceptional service has been provided.

Customer Care:

If you have any complaints while you are in Morocco, please notify us immediately because most problems can be solved on the spot.

If you need any help while you are in morocco, please contact PMT Customer Care immediately, or contact our office :

Phone: +212 (0) 537699090/ +212 (0) 537699092 – email: contact@puremoroccotours.com.

If you feel that your problem persists call M. Zakaria Anouar, the General Manager of PURE MOROCCO while you are still on your tour.

Mobile phone/whatsApp +212 (0) 661041234
email: zakaria.anouar@puremorocco.ma